Order Confirmation and Tracking

When you place an order with Caitlin Clark Merchandise, you will receive a confirmation email. Once your order has shipped, we will provide you with tracking information. You can choose your preferred shipping method during the checkout process on the Order Information page.

Order Processing Time

We process orders from Monday to Friday, typically within 2 to 3 business days. Please note that orders for 3D products, such as Hawaiian shirts, baseball jerseys, ugly sweaters, and shoes, may take 5 to 7 business days. Since we do not operate on weekends, this may lead to slight delays. During peak demand periods, processing times may extend beyond 3 to 5 business days. Orders with incomplete or incorrect payment or address details may also experience delays.

Shipping Method

  • 2D Products (e.g., t-shirts, mugs, wall art): These are produced in the U.S. and shipped via USPS, UPS, or DHL.
  • 3D Products (e.g., Hawaiian shirts, baseball jerseys, ugly sweaters, shoes): These items are shipped from our partners in Vietnam and China using carriers such as Yunexpress or Yanwen.

Estimated Shipping Time

Delivery Time to the U.S.:

  • 2D Products: Processing time of 2-3 business days, with shipping time of 3-7 business days.
  • 3D Products: Processing time of 3-7 business days, with shipping time of 10-15 business days.

Delivery Time to the United Kingdom, Europe, Australia, Austria, New Zealand, and Canada:

  • 2D Products: Processing time of 2-3 business days, with shipping time of 5-12 business days.
  • 3D Products: Processing time of 3-7 business days, with shipping time of 10-15 business days.

Delivery Time to the Rest of the World:

  • 2D Products: Processing time of 2-3 business days, with shipping time of 10-15 business days.
  • 3D Products: Processing time of 3-7 business days, with shipping time of 15-21 business days.

Shipping Fees

  • Continental U.S.: Standard shipping is $5.95 for all items.
  • United Kingdom, Europe, Australia, Austria, New Zealand, and Canada: Standard shipping is $9.95 for all items.
  • Rest of the World: Standard shipping is $13.00 for all items. Shipping time varies by location.

Tracking Information

You will receive an email with tracking details once your package has shipped. If you do not receive tracking information within 5 days, please reach out to us. Please note that some carriers may take 2-5 business days to update their tracking systems.

Note: Ensure your delivery information is accurate. Incorrect details may require additional communication to update, which can cause delivery delays.

Change in Shipping Address

If you need to change your shipping address, please email us at [email protected] within 24 hours.

Shipping Restrictions

Please provide the correct shipping address. Changes can be made within 24 hours by contacting [email protected]. Refunds are not available for:

  • Delivery failures after multiple attempts.
  • Package refusals.
  • Delivery issues due to incorrect address information.
  • Packages marked as delivered by tracking but not received.

Taxes & Duties

Import duties, taxes, and local charges are not included in the order total. Caitlin Clark Merchandise is not responsible for reporting or paying taxes. All orders are shipped DDU (Delivered Duty Unpaid), and import taxes are billed by the shipping carrier according to your location’s sales tax laws. Please check with your country's customs office for any additional costs.